F.A.Q.s

Frequently Asked Questions
Home / AxelRad / FAQs
What is the best way to contact AxelRad?
You can email, phone or swing on by..whatever works best for you: Click Here.
What are your hours?
Mon thru Friday 9a-5p is guaranteed. We take off most of the normal major holidays. If you are arranging a pick up and can't arrange for those hours just give us a call to set something up. We are here before and after that and on most weekends...it's just not guaranteed.
How do I place an Order?
There are essentially 4 different ways to place an order: 1.) Is placing your order through our online design studio... click here. 2.) Would be coming into our location and discussing with a sales rep. 3.) You can place an order by emailing us whatever you were looking for. 4.) Or feel free to call us on the phone Mon thru Friday 9a-5p.
What are your print areas?
Every item has a different print area. This is best determined by what board we need to use on the press printing your garment. A nice guide to this is shown by clicking here
Does AxelRad print with Discharge inks?
Absolutely. In fact, we love it. We recommend only using this on 100% cotton garments. There is an upcharge of 50 cents per piece for this service. Inquire within for further details.
How much does shipping cost?
A regular box holds approximately 72 Tees, and weighs right around 30 pounds.  You can estimate how much it is going to cost by using your zip code and ours (18701). 

UPS   (click here to calculate)
This will give you an approximate amount that it will cost, and how long it will take to get to you.
What is AxelRad's return policy?
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Plese see below for more information on our return policy.
RETURNS: All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS: To return an item please email customer service at orders@axelradarmy.com to obtain an RMA number. Place the item(s) securely in its original packaging and include your proof of purchase/and the return form provided and mail your return tto 151 North Pennsylvania Ave, Wilkes-Barre PA 18701.

What is AxelRad's privacy policy?

Privacy Policy

Effective date: August 28, 2018

AxelRad ("us", "we", or "our") operates the axelradarmy.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. This Privacy Policy for AxelRad is powered by FreePrivacyPolicy.com.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from axelradarmy.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

AxelRad uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

AxelRad will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

AxelRad may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of AxelRad
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: orders@axelradarmy.com

Do you do PMS Matching?
We offer free house color based on PMS number shown here. But if your company or event needed a PMS match we can mix one for $15. There is no exact guarantee of the PMS color as garments play a role in the end result. But it will be as close as screen printing will allow for.
What is your turn around Time?
Generally speaking we turn around most jobs after one week. That is one week after art is approved, and payment is made.
Do you take Rush Orders?
Absolutely! We know how the perfect world and real word differ. Just let us know of your needs time wise and we can let you know if we are able to accommodate.
What types of payment does AxelRad take?
Cash or all major credit cards. Unfortunately we no longer take checks
What are AxelRads Specialty Inks?
Specialty Inks are inks such as Metallic Gold, Metallic Silver, Glow In Dark, Reflective, Discharge, etc. These inks carry an additional charge.
Can AxelRad make just one shirt?
We are able to print one shirt with vinyl if it is basic type. If you would like a sample shirt for a large run that you don't want and questions with just let us know. We understand any uncertainties and can do whatever it takes to ease your mind.
Any other questions please feel free to email anytime at orders@axelradarmy.com