Q:
I know what I want but I need you to create it for me.
How long will it take?
A: If your design involves
nothing more than generating type we can usually do
that within two days. If your design requires
creation of a custom logo, drawing, image, ect.
it may take anywhere from 3 to 10 business days depending. Printing production can
only begin after we receive your approval on the art.
We are happy to discuss the details of creating original
art or logo designs.
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Q:
Is it best to send digital or non-digital media?
A: We
accept a wide variety of digital and non-digital formats.
We prefer digital since they can be processed a bit
faster. The digital file format is best determined
by content of your design and program which generated
it, and are discussed in more detail below.
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Q:
What non-digital media do you accept?
A: It is strongly recommended not to send us
the original art. This is to prevent against any loss
or damage of your work. Instead, please make a good
quality color (or black and white copy as applicable)
copy or photographic print. Art can be pretty much
any size you can carry in. Sorry, we do not
accept slides or photographic negatives.
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Q:
Can I fax you my art?
A: No problem, our fax number is 570-714-3277
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Q:
What file format should I use for full-color photographs?
A:
We encourage you to send .TIF, .PSD
files or native documents from Adobe Photoshop (CS3 or below).JPEGs and.GIF files are also acceptable although there are certain
limitations Please make sure your document is saved
at the size you want it printed and that it has a resolution of 300 dots
per inch(dpi) or greater.
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Q:
Can I send a JPEG or GIF file of my image?
A: Yes, although GIF and JPEG files are best
suited for viewing on computer monitors. Due to compression,
these image formats can occasionally lose unexpected
detail or color (pixelation). Small GIFs and JPEGs are an excellent
way for us to preview your document quickly or give us an idea.
If you are using a GIF or JPEG file as your finished
artwork, please make sure that the image is made to
the size that you want
to print it and has a resolution
of 300 dots per inch or greater. This can sometimes
lead to large image sizes,
but it is entirely acceptable. Keep in mind, the image may get blurry when
you blow it up so unless you want us to recreate something, what you
see is what you will get.
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Q:
What format should I use for a simple Logo or text?
A: If your design consists
of a few colors and crisp shapes such as text or a
company logo, it is best to send them as a vector-based
file format such as a native Adobe Illustrator file (CS3 or below).
with all fonts turned to outlines. We also accept .eps
and Adobe Acrobat (.pdf) formats for vector art.
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Q:
Can I send Macintosh files?
A:
Yes. That is what we use for the most part, but we support most cross-platform
graphics files. If your document contains text, please
make sure you convert your fonts to vector paths or
export them in a
vectorized Postscript (.eps and .ps), or Adobe Acrobat (.pdf) formats.
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Q:
This all seems so complicated. Am I in over my head?
A: This might all seem like a bit much at
first but please trust me when I tell you we are more than
happy to have you as a customer and as a result we will
make this as easy as we can for you. We are nice. Cross my heart.® (.pdf) format.
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Q:
What graphics programs are not supported?
A: We can accommodate artwork made in native
Quark Xpress (.qxd), Macromedia Freehand (.fhd) or
Adobe Pagemaker (.pgm) formats, but we do not
support these file formats directly. If you have already
created your document in one of these programs, we
encourage you to export your design as an .EPS
or an Adobe Acrobat
file. Please be sure that any bitmap images incorporated
into your documents are 300 dots per inch or greater.
We apologize that programs such as Microsoft Publisher and Microsoft Powerpoint are not supported; but we
can accommodate you by re-building your design here or helping you convert the file.
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Q:
Do you accept artwork made on Microsoft Word?
A: Yes. We support documents made in microsoft
word version 98 (.doc) (.msw) formats. Since Word
is not intended as pure "graphics" program,
we may have to re-construct portions of your document
so we can output and print it successfully. If you
incorporate a Raster image
in your document please make sure has a resolution
of 300 dpi or greater. For best results using clip
art in Microsoft word, use the vectorized .WMF images.
For a complicated image, this may incur additional
time and cost. If you have used an unusual font, please
send us the PC font file with your artwork.
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Q:
How can I send you my digital files?
A: You can send them
as an e-mail attachment,
Alternately you can mail or deliver them to us on
a CD, Zip, floppy disk, or USB port.
Our mailing address is 212 Wyoming Avenue, Kingston PA 18704.
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